Refunds Policy

At Luminista Eyewear, we partner with a diverse network of reputable retailers to bring you an extensive range of eyewear options. As an affiliate platform, Luminista does not handle returns or refunds directly. Instead, each retailer you purchase from is responsible for managing the return and refund process for your items.

Can I Return My Order?

Return policies are determined by each individual retailer and may vary accordingly. To understand the return options available for your purchase, please visit the “Return Policy” section on the specific retailer’s product page.

Who Handles My Refund?

All refunds are managed by the retailer from whom you made your purchase. Luminista Eyewear does not process or manage refunds. To initiate a refund, please follow the retailer’s specific return and refund procedures as outlined in their Return Policy.

When Will I Receive My Refund After Returning an Item?

Refund processing times typically range from 5 to 7 business days once the retailer receives and processes your return. Please note that the exact timeframe may vary depending on the retailer’s policies and the payment method used for your purchase.

How to Initiate a Return

To initiate a return, you would normally follow these steps:

1. Review the Retailer’s Return Policy: Visit the “Return Policy” section on the specific retailer’s product page to understand their requirements and procedures.
2. Contact the Retailer: Reach out to the retailer directly to request a return authorization and obtain any necessary return instructions.
3. Prepare Your Return: Ensure that the item is in its original condition, packaging, and includes all accessories as specified by the retailer.
4. Ship the Item Back: Follow the retailer’s instructions for shipping the item back to them. Keep any shipping receipts or tracking information for your records.
5. Await Refund Confirmation: Once the retailer receives and processes your return, your refund will be issued according to their refund policy.
   
   

Additional Information

• Non-Returnable Items: Some items, such as personalized or custom-made eyewear, may not be eligible for returns. Please refer to the retailer’s return policy for specifics.
• Return Shipping Costs: Depending on the retailer’s policies, you may be responsible for return shipping costs. Review the retailer’s return policy to understand any applicable fees.
  
  

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Luminista Eyewear is dedicated to providing you with a seamless and transparent shopping experience by connecting you with trusted retailers. We encourage you to review the specific return and refund policies of the retailer you choose to purchase from to ensure a satisfactory transaction.