Returns Policy

At Luminista Eyewear, we collaborate with a diverse network of reputable retailers to offer you an extensive range of eyewear options. Luminista does not handle returns directly. Instead, each retailer you purchase from is responsible for managing the return process for your items.

Can I Return My Order?

Return policies are determined by each individual retailer and may vary accordingly. To understand the return options available for your purchase, please visit the “Return Policy” section on the specific retailer’s product page.

How to Initiate a Return

To initiate a return, you would normally follow these steps:

1. Review the Retailer’s Return Policy: Visit the “Return Policy” section on the specific retailer’s product page to understand their requirements and procedures.
2. Contact the Retailer: Reach out to the retailer directly to request a return authorization and obtain any necessary return instructions.
3. Prepare Your Return: Ensure that the item is in its original condition, packaging, and includes all accessories as specified by the retailer.
4. Ship the Item Back: Follow the retailer’s instructions for shipping the item back to them. Keep any shipping receipts or tracking information for your records.
5. Await Confirmation: Once the retailer receives and processes your return, they will confirm the status of your return and any next steps.

Additional Information

• Non-Returnable Items: Some items, such as personalized or custom-made eyewear, may not be eligible for returns. Please refer to the retailer’s return policy for specifics.
• Return Shipping Costs: Depending on the retailer’s policies, you may be responsible for return shipping costs. Review the retailer’s return policy to understand any applicable fees.
• Damaged or Defective Items: If you receive a damaged or defective item, please contact the retailer immediately to arrange for a replacement or refund as per their policy.

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Luminista Eyewear is dedicated to providing you with a seamless and transparent shopping experience by connecting you with trusted retailers. We encourage you to review the specific return policies of the retailer you choose to purchase from to ensure a satisfactory transaction.