Shipping Policy

At Luminista Eyewear, we collaborate with a diverse network of reputable retailers to offer you an extensive range of eyewear options. Luminista does not handle shipping directly. Instead, the retailer from whom you make your purchase is responsible for shipping your items.

How Can I Access Shipping Information?

Each product page on Luminista Eyewear includes detailed shipping information. You will find the estimated shipping costs and standard delivery times listed for every product. Please be aware that custom orders, such as prescription lenses, may require additional processing time, potentially extending the dispatch period.

What Are the Estimated Delivery Times for My Order?

On each product page and compare window we state the expected delivery time for each partner, however, delivery timelines can differ based on several factors, including the retailer’s policies, item customisations, the selected shipping method, and your delivery location. For precise delivery estimates, please consult the shipping details provided on the product page of the retailer you are purchasing from.

How Can I Track My Order?

After your order has been dispatched, the retailer will supply you with tracking information, including a tracking number. You can use this number to follow your package’s journey directly on the courier’s website, ensuring you stay informed about its progress until it arrives at your doorstep.

Can I Return My Order?

Return policies are set by each individual retailer and may vary accordingly. To review the return options available for your purchase, please visit the “Return Policy” section on the specific retailer’s product page.